FAQ for PlatiScan

Problems with the Hardware?

PC

Monitor

Camera

Back

PC

- Please contact the support directly: support@platiscan.com
- Or alternatively call +49-711-7196832 / +49 (0) 172 141 50 37

- The monitor gets no signal

- The monitor shows me a black border

The monitor gets no signal

1. - Check if the cable is fitted correctly.

The monitor shows me a black border

1. - Use the "auto-key" on the monitor or change the resolution manually to 1024 x 768

Camera

- The camera will not start

- The camera sends no pics

- I see the live-preview on the cam-display but not in the CANON SDK

The camera will not start

1. - Is the power supply connected?
2. - If you are using a universal power supply is it switched to 7V for the Canon PowerShot A640t?
3. - Is the adapter for the G9 correctly fitted and the power supply connected?

The camera sends no pictures
1. - USB-cable correctly connected to the camera?
2. - USB-cable correctly connected to the PC?
3. - USB-cable correctly connected to the extension cable?
4. - Switch to "Play-Modus" on the A640 -> blue play symbol to the right hand of the display

I see the live-preview on the cam-display but not in the CANON SDK
1. - Switch the A640 to "play-mode"
2. - Press "Reconnect" in CANON SDK
3. - Check if CANON SDK Version is same or higher than 0.1.42
4. - If not contact the support

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